Car Rental Frequently Asked Questions (FAQs)

You can request a receipt by contacting our customer service team. They will assist you in obtaining a copy.
Refunds are processed based on the original payment method. Credit card refunds typically take a few business days.
Yes, we offer free pick-up services from airport. Please arrange this in advance when making your reservation.
You must meet age, driver’s license, and a credit card payment requirements. Check our website for specific details.
We accept major credit cards, debit cards, and cash (with certain restrictions).
Yes, a deposit is usually required. The amount varies based on the rental type.
Yes, additional drivers can be added for a fee.
We monitor flight delays and adjust your reservation accordingly. No worries!
Yes, we have various discounts and promotions. Check our website or contact us for current offers.
Yes, we offer vans of different sizes. Inquire about availability.
Yes, we provide additional equipment for a fee.
Snow chains are available in certain locations. Four-wheel drive vehicles are also an option.
Contact us immediately. We’ll guide you through the process.
Minimum age must be 23 to rent a vehicle Age 23 to 24 – $12.99 per-day surcharge applies
You can add multiple additional driver is allowed on the rental agreement
A surcharge of $9.99 applies per day.
Van Adventures Await: Picking the Perfect Rental Size
The two most common passenger van sizes you'll encounter are the 15 passenger van and the 12 passenger van. The only difference between these two types of vans is the number of seats and how those seats are configured. Both “size” vans are built on the exact same chassis. They are the same length and the same vehicle.
A 12-seater Transit or Sprinter van is the ultimate way to get around with a group of 8-12 people. You'll have plenty of room to spread out and store everyone's luggage and souvenirs. Whether you're traveling with family, coworkers, or a tour group, you'll be glad to be in a spacious 12-passenger van rental.
Ford Transit and Mercedes Sprinter Luggage Guide
12-PASSENGER SPRINTER VAN or 12 PASSENGER TRANSIT VAN can fit 12 Carry-On Luggage, or. 9 Small Checked Luggage, or. 8 Medium Checked Luggage.
Cheapest 12-Passenger Van Rental
Maxx Car Rental fleet includes two models of 12-passenger vans: the Ford Transit or the Mercedes Sprinter, both of which have lots of room for passengers and their bags. Pack up your friends, family, or coworkers and hit the road in a convenient and comfortable van rental.
Maximizing Passenger Comfort in the Ford Transit 12-Passenger Van
The Ford Transit 12-passenger van is an excellent choice for providing a comfortable and enjoyable ride.
Best 10-Passenger Vehicles
Chevrolet Express Passenger Van
Ford Transit Passenger Van
GMC Savana Passenger Van
Benz Mercedes Sprinter Passenger Van.
Fill the seats from front to back: when the van is not full, passengers should sit in seats that are in front of the rear axle. Cargo should be placed forward of the rear axle; avoid overloading the van.
The Ford Transit comes standard with seating for up to 12 passengers, and has an incredibly comfortable interior with dual climate controls in front and back and tilted seats
After comparing various 12-passenger vans, we found that the Ford Transit had the best fuel efficiency, estimated 15 mpg city and 19 mpg highway
The 12 Passenger Transit Vans has Three rows of comfortable, more individualized seating with headrests. Seating plan is Two, Three, Three and Four in last row
The Ford Transit's features and specs that make it worth a look. The total van length is 5530cm he width is 2475 cm & the height is 2490 cm
Depending on the configuration you choose.Sprinter Passenger Van – Seats either twelve 12 or fifteen 15 passengers, depending on the configuration you choose.
Mercedes-Benz Sprinter Passenger Vans has 12 Seats
Comfortable and luxury Sprinter Passenger Van can carry up to 12 people anywhere they need to go.
CDW (Collision Damage Waiver) or LDW (Loss Damage Waiver) limits your financial responsibility if the rental vehicle is damaged or stolen. Depending on your selected deductible level, you can reduce your out-of-pocket costs in the event of an incident.
We offer several CDW/LDW options based on deductible levels and vehicle type.
Yes. You can add unlimited km packages, with prices starting at:
- $150/day (min. 3-day rental required)
- $225–405 for 3 days
- $1600–3600/month, depending on your selected vehicle
Yes. You can add additional kilometers You can pre-purchase additional km packages
Yes. You can add: additional drivers, Additional driver surcharges apply.
Yes:
- Out of Province: $5.99/day | $150/month
- USA Travel: $9.99/day | $250/month
- GPS
- Child Seat
- Wheelchair
- Snow Chains
This coverage protects you from damage to tires and windshields with $0 deductible.
- $14.99/day | $350/month
We always offer the lowest base rate, Maxx Car Rental provides excellent value with transparent pricing, well-maintained vehicles, and no hidden fees. Our 8, 10, and 12-seater vans are priced competitively — ideal for group travel, events, and road trips.
Promotional prices often come with restrictions, limited availability, or hidden charges. At Maxx, what you see is what you get: upfront pricing, flexible rental terms, and a range of add-ons tailored to your needs.
Yes! Maxx Car Rental offers Free convenient airport pickup and drop-off at Toronto Pearson (YYZ), Vancouver (YVR) and Calgary (YYC). Our staff ensures a quick, efficient experience — helping you start your journey without stress.
We are located very close to many international airports YYZ, YVR and YYC. Maxx operates in Toronto, Markham, and Mississauga, offering convenient access across the GTA., Also Maxx covers the Greater Vancouver Area and Calgary Whether you're picking up locally or flying in, we're close by.
Yes — GPS units, child seats, snow chains, and more are available as add-ons to customize your rental experience. These options can be added during booking for maximum convenience.
Definitely. Our 12-passenger vans are spacious, reliable, and regularly maintained, ideal for road trips, family vacations, and group outings. Contact us to find out whether you're getting a Ford Transit, GMC Savana, Luxury Mercedes Sprinters, or similar model.
While we claim to offer luxury brands like premium Mercedes Sprinters, our fleet is clean, modern, and maintained to the highest safety standards. You also get simple online booking and excellent customer service.
Yes, we encourage it! We’re proud of our reputation for providing reliable vehicles and customer-first service. You can find reviews of Maxx Car Rental on Google, and other trusted platforms.
Yes. We offer a range of extra kilometer packages and unlimited km options to fit your travel needs. These can be added when booking — just ask our team if you're unsure what’s best for your trip.
Absolutely. With 8, 10, and 12-passenger van options, plus flexible terms, business clients and group travelers alike rely on Maxx for safe, spacious, and budget-conscious solutions.
Other links
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- Cities We Serve
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